Empowering IntelligentCustomer successLectual.AI
Lectual.AI is a customer service automation platform that helps businesses to automate their customer service operations and provide a seamless customer experience.
What's in Lectual?
Omnichannel Integration
Unify customer inquiries from email, chat, phone and social—all in one AI-driven inbox.
Smart Routing
Automatically route and prioritize tickets using our intelligent AI-score engine.
Real-Time Insights
Dashboard analytics highlight trends, SLAs and team performance at a glance.
Custom Workflows
Build and extend automated workflows to match your unique business processes.
Large support of integrations
Connect with 20+ channels and systems
out of the box—CRM, email, WhatsApp, chat, phone, social media, and more.
Highlight features
Omnichannel Inbox
Combine email, chat, phone & social into one AI-driven feed.
Smart Routing
Auto-prioritize and assign tickets with intelligent AI scoring.
Tune Responses
Customize AI reply tone, language, and detail level on the fly.
Document & URL knowledge understanding
Fetch answers directly from your docs, web pages & URLs.
Live Analytics
Monitor SLAs, trends & team performance in real time.
Custom Workflows
Build and extend automations to match your business flow.
Connect your Tools
Plug into your CRM, email, chat, phone, social channels, and knowledge bases with zero code.* Pre-built connectors for Salesforce, HubSpot, Zendesk.
* Custom API + webhook support.
Transparent Pricing
Choose a plan tailored to your team size and needs.
Growth
Premium
Enterprise
Growth
We’ve got the answers
- Growth – $39.99/mo for small teams (3 seats, 100 inquiries, basic channels)
- Premium – $89.99/mo for scale-ups (10 seats, 300 inquiries, onboarding, 24/7 support)
- Enterprise – Custom pricing (unlimited users, SSO, custom workflows & dashboards)
Absolutely. We offer a 14-day free trial of our Premium plan—no credit card required. Contact us at here and start automating your support in minutes.
Under each workspace, go to Settings → AI Tuning to adjust tone, formality, and language style. You can preview different settings live before saving.
- Email support for Growth
- Priority Slack & email for Premium
- Dedicated account manager & 24/7 phone support for Enterprise
We encrypt all data at rest and in transit (AES-256, TLS 1.3), undergo annual penetration tests, and are SOC 2 Type II compliant. You remain the owner of your data at all times.
